1. About Our Factory

Q: Where is your factory located?

A: Our factory is located in [Ningbo,ZheJiang Province], China, with convenient access to major ports like Ningbo Seaport.

Q: What are your main products?

A: We are specialized in [Product Category, e.g., textiles, electronics, hardware, etc.], including [list key products]. Customization is available based on your requirements.

Q: Are you a manufacturer or trading company?

A: We are professional manufacturer with over 30 years of experience in OEM/ODM services.

2. Production & MOQ

Q: What is your minimum order quantity (MOQ)?

A: Our standard MOQ is 5000 PCS, but we can acceptable smaller trial orders for new clients.

Q: Can you provide samples? Are they free?

A: Yes, we can provide samples. Sample costs are chargeable but refundable upon bulk order. Shipping fees are borne by the buyer.

Q: How long is your production lead time?

A: Typically [6-7 weeks] after order confirmation, depending on order quantity and customization.

3. Quality & Certification

Q: How do you ensure product quality?

A: We implement strict QC checks at each production stage and support third-party inspections (e.g., SGS, BV).

Q: Are your products certified?

A: Yes, we hold [Certifications, e.g., ISO , CE, RoHS, ERP ···] compliant with international standards.

4. Pricing & Payment

Q: What payment terms do you accept?

A: We accept T/T, L/C, PayPal, or Western Union. Deposits (20–30%) are required to start production.

Q: Can you offer discounts for large orders?

A: Yes, we provide competitive pricing for bulk orders. Contact us for a tailored quotation.

5. Shipping & Delivery

Q: Which shipping methods do you use?

A: We work with reliable carriers (sea/air/express) such as DHL, FedEx, or your nominated freight forwarder.

Q: How do you handle shipping costs?

A: Shipping costs depend on order weight/destination. We offer EXW, FOB, CIF, or DDP terms.

6. Customization & OEM

Q: Can I customize products with my logo/design?

A: Yes, we support OEM/ODM services, including branding, packaging, and design adjustments.

Q: Do you provide design assistance?

A: Our R&D team can help optimize designs for production efficiency and cost-effectiveness.

7. After-Sales Service

Q: What if products are defective upon arrival?

A: We offer a 1 year  warranty for manufacturing defects. Send photos/videos, and we’ll replace or refund accordingly.

Q: How do you handle complaints?

A: Feedback is prioritized. Our team will investigate and resolve issues within 7 business days.

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